Branding
The Twitter logo from September 14, 2010, to June 5, 2012, featuring the silhouette version of "Larry the Bird"
Twitter has become internationally identifiable by its signature bird logo, or the Twitter Bird. The original logo, which was simply the word Twitter, was in use from its launch in March 2006. It was accompanied by an image of a bird which was later discovered to be a piece of clip art created by the British graphic designer Simon Oxley. A new logo had to be redesigned by founder Biz Stone with help from designer Philip Pascuzzo, which resulted in a more cartoon-like bird in 2009. This version had been named "Larry the Bird" after Larry Bird of the NBA's Boston Celtics fame.
Within a year, the Larry the Bird logo underwent a redesign by Stone and Pascuzzo to eliminate the cartoon features, leaving a solid silhouette of Larry the Bird that was used from 2010 through 2012.In 2012, Douglas Bowman created a further simplified version of Larry the Bird, keeping the solid silhouette but making it more similar to a mountain bluebird. This new logo was called simply the "Twitter Bird" and has been used as the company's branding since.
Finances
Revenue sources
Twitter's San Francisco headquarters located at 1355 Market Street
On April 13, 2010, Twitter announced plans to offer paid advertising for companies that would be able to purchase "promoted tweets" to appear in selective search results on the Twitter website, similar to Google Adwords' advertising model. Users' photos can generate royalty-free revenue for Twitter, and an agreement with World Entertainment News Network (WENN) was announced in May 2011. Twitter generated an estimated US$139.5 million in advertising sales during 2011.
In June 2011, Twitter announced that it would offer small businesses a self-service advertising system.[269] The self-service advertising platform was launched in March 2012 to American Express card members and merchants in the U.S. On an invite-only basis.To continue their advertising campaign, Twitter announced on March 20, 2012, that promoted tweets would be introduced to mobile devices. In April 2013, Twitter announced that its Twitter Ads self-service platform, consisting of promoted tweets and promoted accounts, was available to all U.S. users without an invite.
On August 3, 2016, Twitter launched Instant Unlock Card, a new feature that encourages people to tweet about a brand in order to earn rewards and utilize the social media network's conversational ads. The format itself consists of images or videos with call-to-action buttons and a customizable hashtag.
Advertising bans
In October 2017, Twitter banned the Russian media outlets RT and Sputnik from advertising on their website following the conclusions of the U.S. national intelligence report the previous January that both Sputnik and RT had been used as vehicles for Russia's interference in the 2016 US presidential election. Maria Zakharova for the Russian foreign ministry said the ban was a "gross violation" by the US of free speech.
In October 2019, Twitter announced it would stop running political ads on its ad platform effective November 22. This resulted from several spurious claims made by political ads. Company CEO Dorsey clarified that internet advertising had great power and was extremely effective for commercial advertisers, the power brings significant risks to politics where crucial decisions impact millions of lives.
In April 2022, Twitter announced a ban on "misleading" advertisements that go against "the scientific consensus on climate change". While the company did not give full guidelines, it is stated that the decisions would be made with the help of "authoritative sources", including the Intergovernmental Panel on Climate Change.
Technology
Implementation
Twitter places great reliance on open-source software.The Twitter Web interface uses the Ruby on Rails framework, deployed on a performance enhanced Ruby Enterprise Edition implementation of Ruby.
In the early days of Twitter, tweets were stored in MySQL databases that were temporally sharded (large databases were split based on time of posting). After the huge volume of tweets coming in caused problems reading from and writing to these databases, the company decided that the system needed re-engineering.
From Spring 2007 to 2008, the messages were handled by a Ruby persistent queue server called Starling.[280] Since 2009, implementation has been gradually replaced with software written in Scala.The switch from Ruby to Scala and the JVM has given Twitter a performance boost from 200 to 300 requests per second per host to around 10,000–20,000 requests per second per host. This boost was greater than the 10x improvement that Twitter's engineers envisioned when starting the switch. The continued development of Twitter has also involved a switch from monolithic development of a single app to an architecture where different services are built independently and joined through remote procedure calls.
As of April 6, 2011, Twitter engineers confirmed that they had switched away from their Ruby on Rails search stack to a Java server they call Blender.
Individual tweets are registered under unique IDs called snowflakes, and geolocation data is added using 'Rockdove'. The URL shortener t.co then checks for a spam link and shortens the URL. Next, the tweets are stored in a MySQL database using Gizzard, and the user receives an acknowledgment that the tweets were sent. Tweets are then sent to search engines via the Firehose API. The process is managed by FlockDB and takes an average of 350 ms.
On August 16, 2013, Raffi Krikorian, Twitter's vice president of platform engineering, shared in a blog post that the company's infrastructure handled almost 143,000 tweets per second during that week, setting a new record. Krikorian explained that Twitter achieved this record by blending its homegrown and open source technologies.
Security
A security vulnerability was reported on April 7, 2007, by Nitesh Dhanjani and Rujith. Since Twitter used the phone number of the sender of an SMS message as authentication, malicious users could update someone else's status page by using SMS spoofing.The vulnerability could be used if the spoofer knew the phone number registered to their victim's account. Within a few weeks of this discovery, Twitter introduced an optional personal identification number (PIN) that its users could use to authenticate their SMS-originating messages.
On January 5, 2009, 33 high-profile Twitter accounts were compromised after a Twitter administrator's password was guessed by a dictionary attack. Some of the compromised accounts sent falsified tweets, including drug-related messages.
In May 2010, a bug was discovered by nci Sözlük that could allow a Twitter user to force others to follow them without the other users' consent or knowledge. For example, comedian Conan O'Brien's account, which had been set to follow only one person, was changed to receive nearly 200 malicious subscriptions.
In response to Twitter's security breaches, the United States Federal Trade Commission (FTC) brought charges against the service; the charges were settled on June 24, 2010. This was the first time the FTC had taken action against a social network for security lapses. The settlement requires Twitter to take a number of steps to secure users' private information, including maintenance of a "comprehensive information security program" to be independently audited biannually.
A "MouseOver" exploit occurred on September 21, 2010, when an XSS worm became active on Twitter. When a user held the mouse cursor over blacked-out parts of a tweet, the worm within the script would automatically open links and re-post itself on the reader's account.[320] The exploit was then re-used to post pop-up ads and links to pornographic sites. The origin of the worm is unclear, but Pearce H. Delphin (known on Twitter as @zzap) and a Scandinavian developer, Magnus Holm, both claim to have modified a related exploit found by another user (possibly Masato Kinugawa) who was using it to create colored Tweets. Kinugawa, a Japanese developer, reported the XSS vulnerability to Twitter on August 14. Later, when he found it was exploitable again, he created the account 'RainbowTwtr' and used it to post colored messages.Delphin says he exposed the security flaw by tweeting a JavaScript function for "onMouseOver", and Holm later created and posted the XSS worm that automatically re-tweeted itself. Security firm Sophos reported that the virus was spread by people doing it for "fun and games", but noted it could be exploited by cybercriminals.[320] Twitter issued a statement on their status blog at 13:50 UTC that "The exploit is fully patched." Twitter representative Carolyn Penner said no charges would be pressed.
After a number of high-profile hacks of official accounts, including those of the Associated Press and The Guardian, in April 2013, Twitter announced a two-factor login verification as an added measure against hacking.
On May 5, 2018, Twitter sent out an update/mail to every customer regarding a bug that stored passwords unmasked in an internal log. According to them the investigation showed no indications of breach or misuse but recommended everyone to change their password anyway.
On May 13, 2019, Twitter disclosed that they had discovered a bug that accidentally shared location data from iOS devices to an advertiser. They assured that the data was not retained and that the bug was fixed.
On December 20, 2019, Twitter fixed a security vulnerability in its Android app that could allow a hacker to take over a user's account and send tweets or direct messages as well as see private account info.
User accounts
Verified accounts
The official Twitter profile of Twitter, Inc. The blue checkmark to the right of the profile name indicates that it is a verified account.
In June 2009, after being criticized by Kanye West and sued by Tony La Russa over unauthorized accounts run by impersonators, the company launched their "Verified Accounts" program. Twitter stated that an account with a "blue tick" verification badge indicates "we've been in contact with the person or entity the account is representing and verified that it is approved". In July 2016, Twitter announced a public application process to grant verified status to an account "if it is determined to be of public interest" and that verification "does not imply an endorsement".Verified status allows access to some features unavailable to other users , such as only seeing mentions from other verified accounts.
In November 2020, Twitter announced a relaunch of its verification system in 2021. According to the new policy, Twitter verifies six different types of accounts; for three of them (companies, brands, and influential individuals like activists), the existence of a Wikipedia page will be one criterion for showing that the account has "Off Twitter Notability".Twitter states that it will re-open public verification applications at some point in "early 2021"
Privacy
Twitter messages are public, but users can also send private "direct messages". Information about who has chosen to follow an account and who a user has chosen to follow is also public, though accounts can be changed to "protected" which limits this information (and all tweets) to approved followers. Twitter collects personally identifiable information about its users and shares it with third parties as specified in its privacy policy. The service also reserves the right to sell this information as an asset if the company changes hands. While Twitter displays no advertising, advertisers can target users based on their history of tweets and may quote tweets in ads directed specifically to the user.
Twitter launched the beta version of their "Verified Accounts" service on June 11, 2009, allowing people with public profiles to announce their account name. The home pages of these accounts display a badge indicating their status.
On December 14, 2010, the United States Department of Justice issued a subpoena directing Twitter to provide information for accounts registered to or associated with WikiLeaks. Twitter decided to notify its users and said in a statement, "... it's our policy to notify users about law enforcement and governmental requests for their information, unless we are prevented by law from doing so."
In May 2011, a claimant known as "CTB" in the case of CTB v Twitter Inc. took action against Twitter at the High Court of Justice of England and Wales, requesting that the company release details of account holders. This followed gossip posted on Twitter about professional footballer Ryan Giggs's private life. This led to the 2011 British privacy injunctions controversy and the "super-injunction". Tony Wang, the head of Twitter in Europe, said that people who do "bad things" on the site would need to defend themselves under the laws of their own jurisdiction in the event of controversy and that the site would hand over information about users to the authorities when it was legally required to do so. He also suggested that Twitter would accede to a UK court order to divulge names of users responsible for "illegal activity" on the site.
Twitter acquired Dasient, a startup that offers malware protection for businesses, in January 2012. Twitter announced plans to use Dasient to help remove hateful advertisers on the website. Twitter also offered a feature which would allow tweets to be removed selectively by country, before deleted tweets used to be removed in all countries.The first use of the policy was to block the account of German neo-Nazi group Besseres Hannover on October 18, 2012. The policy was used again the following day to remove anti-Semitic French tweets with the hashtag #unbonjuif ("a good Jew").In February 2012, a third-party public-key encryption app (written in Python and partially funded) by a grant from the Shuttleworth Foundation) for private messaging in Twitter, CrypTweet, was released. A month later Twitter announced it would implement the "Do Not Track" privacy option, a cookie-blocking feature found in Mozilla's Firefox browser. The "Do Not Track" feature works only on sites that have agreed to the service.
Followed the sharing of images showing the killing of American journalist James Foley in 2014, Twitter said that in certain cases it would delete pictures of people who had died after requests from family members and "authorized individuals"
Governments
According to documents leaked by Edward Snowden and published in July 2014, the United Kingdom's GCHQ has a tool named BIRDSONG for "automated posting of Twitter updates", and a tool named BIRDSTRIKE for "Twitter monitoring and profile collection".
During the 2019–20 Hong Kong protests, Twitter suspended a core group of 1,000 "fake" accounts and an associated network of 200,000 accounts for operating a disinformation campaign that was linked to the Chinese government. In their announcement, Twitter released two data sets detailing the core group's account activity. Geng Shuang, the spokesperson of the Chinese Ministry of Foreign Affairs, did not comment on the suspensions but suggested that the activity could be attributed to overseas Chinese citizens.
On June 12, 2020, Twitter suspended over 7,000 accounts from Turkey because those accounts were fake profiles, designed to support the Turkish president and were managed by a central authority. Turkey's communication director said that the decision was illogical, biased and politically motivated.
In May 2021, Twitter labeled one of the tweets by Sambit Patra, a of the local ruling party BJP in India, as "manipulated media", leading to Twitter's offices in Delhi and Gurgaon being raided by the local police.Twitter issued a statement , calling the police visit "a form of intimidation". Later, the Indian government released a statement in July 2021 claiming Twitter has lost its liability protection concerning user-generated content. This was brought on by Twitter's failure to comply with the new IT rules introduced in 2021 with a filing stating that the company failed to appoint executives to govern user content on the platform. Twitter stated to India's government in August 2021 that they have appointed permanent executives and staff to provide for compliance to these new IT rules.
Public figures
Tech writer Bruce Sterling commented in 2007 that using Twitter for "literate communication" is "about as likely as firing up a CB radio and hearing some guy recite the Iliad".In September 2008, the journalist Clive Thompson mused in a New York Times Magazine editorial that the service had expanded narcissism into "a new, supermetabolic extreme—the ultimate expression of a generation of celebrity-addled youths who believe their every utterance is fascinating and ought to be shared with the world". One of the earliest documented forms of celebrity-related Twitter-like disclosures dates from 1980, when real estate mogul William Desmond Ryan made round-the-clock press releases about his relationship with comedian Phyllis Diller, even revealing what she was making him for dinner on a nightly basis. Conversely, Vancouver Sun columnist Steve Dotto opined that part of Twitter's appeal is the challenge of trying to publish such messages in tight constraints, and Jonathan Zittrain, professor of Internet law at Harvard Law School, said that "the qualities that make Twitter seem inane and half-baked are what makes it so powerful."In that same vein, and with Sigmund Freud in mind, political communications expert Matthew Auer observed that well-crafted tweets by public figures often deliberately mix trivial and serious information so as to appeal to all three parts of the reader's personality: the id, ego, and superego.
The poets Mira Gonzalez and Tao Lin published a book titled Selected Tweets featuring selections of their tweets over some eight years. The book was designed to look like a small bible.
The novelist Rick Moody wrote a short story for Electric Literature called "Some Contemporary Characters," composed entirely of tweets.
During a February 2009 discussion on National Public Radio's Weekend Edition, the journalist Daniel Schorr stated that Twitter accounts of events lacked rigorous fact-checking and other editorial improvements. In response, Andy Carvin gave Schorr two examples of breaking news stories that played out on Twitter and said users wanted first-hand accounts and sometimes debunked stories. Time magazine acknowledged its growing level of influence in its 2010 Time 100; To determine the influence of people, it used a formula based on famous social networking sites, Twitter and Facebook. The list ranges from Barack Obama and Oprah Winfrey to Lady Gaga and Ashton Kutcher.
During the 2012 Summer Olympics opening ceremony, in which he appeared at the London Olympic Stadium in person,Sir Tim Berners-Lee, the founder of the World Wide Web, tweeted "This is for everyone",which was instantly spelled out in LCD lights attached to the chairs of the 80,000 people in the audience.
Many commentators have suggested that Twitter radically changed the format of reporting due to instant, short, and communication. According to The Atlantic writers Benjamin M. Reilly and Robinson Meyer, Twitter has an outsized impact on the public discourse and media. "Something happens on Twitter; celebrities, politicians and journalists talk about it, and it's circulated to a wider audience by Twitter's algorithms; journalists write about the dustup." This can lead to an argument on a Twitter feed looking like a "debate roiling the country... regular people are left with a confused, agitated view of our current political discourse".In a 2018 article in the Columbia Journalism Review, Matthew Ingram argued much the same about Twitter's "oversized role" and that it promotes immediacy over newsworthiness. In some cases, inauthentic and provocative tweets were taken up as common opinion in mainstream articles. Writers in several outlets unintentionally cited the opinions of Russian Internet Research Agency-affiliated accounts.
World leaders
World leaders and their diplomats have taken note of Twitter's rapid expansion and have been increasingly utilizing Twitter diplomacy, the use of Twitter to engage with foreign publics and their own citizens. US Ambassador to Russia, Michael A. McFaul has been attributed as a pioneer of international Twitter diplomacy. He used Twitter after becoming ambassador in 2011, posting in English and Russian. On October 24, 2014, Queen Elizabeth II sent her first tweet to mark the opening of the London Science Museum's Information Age exhibition.A 2013 study by website Twiplomacy found that 153 of the 193 countries represented at the United Nations had established government Twitter accounts. The same study also found that those accounts amounted to 505 Twitter handles used by world leaders and their foreign ministers, with their tweets able to reach a combined audience of over 106 million followers.
According to an analysis of accounts, the heads of state of 125 countries and 139 other leading politicians have Twitter accounts that have between them sent more than 350,000 tweets and have almost 52 million followers. However, only 30 of these do their own tweeting, more than 80 do not subscribe to other politicians and many do not follow any accounts.
Moderation of tweets
Twitter removed more than 88,000 propaganda accounts linked to Saudi Arabia. Twitter removed tweets from accounts associated with the Russian Internet Research Agency that had tried to influence public opinion during and after the 2016 US election. In June 2020, Twitter also removed 175,000 propaganda accounts that were spreading biased political narratives for the Chinese Communist Party, the United Russia Party, or Turkey's President Erdogan, identified based on centralized behavior.Twitter also removed accounts linked to the governments of Armenia, Egypt , Cuba, Serbia, Honduras, Indonesia and Iran.Twitter suspended Pakistani accounts tied to government officials for posting tweets about the Kashmir conflict between India and Pakistan.[505] In February 2021, Twitter removed accounts in India that criticized Prime Minister Narendra Modi's government for its conduct during Indian farmers' protests in 2020–2021.
At the start of the 2020 COVID-19 pandemic, numerous tweets reported false medical information related to the pandemic. Twitter announced a new policy in which they would label tweets containing misinformation going forward.[86] In April 2020, Twitter removed accounts which defended President Rodrigo Duterte's response to the spread of COVID-19 in the Philippines.
In November 2020, then Chief Technology Officer and future CEO of Twitter Parag Agrawal, when asked by MIT Technology Review about balancing the protection of free speech as a core value and the endeavour to combat misinformation, said: "Our role is not to be bound by the First Amendment, but our role is to serve a healthy public conversation ... focus less on thinking about free speech, but thinking about how the times have changed."
Television
Twitter is increasingly used for TV to be more interactive.This effect is sometimes referred to as the second screen,"virtual watercooler" or social television—the practice has been called "chatterboxing".Twitter has been successfully used to encourage people to watch live. TV events, such as the Oscars, the Super Bowl and the MTV Video Music Awards; however this strategy has proven less effective with regularly scheduled TV shows. Such direct cross-promotions have been banned from French television due to regulations against secret advertising.
In December 2012, Twitter and Nielsen entered a multi-year agreement to produce social TV ratings, which are expected to be commercially available for the fall 2013 season as the Nielsen Twitter TV Rating.Advertising Age said Twitter had become the new TV Guide.Then In February 2013, Twitter acquired Bluefin Labs for an estimated US$50 million to $100 million. Founded in 2008 at the MIT Media Lab, Bluefin is a data miner whose analysis tells which brands (e.g., TV shows and companies) are chatted about the most in social media.MIT Technology Review said that Bluefin gives Twitter part of the US$72 billion television advertising market.
In May 2013, it launched Twitter Amplify—an advertising product for media and consumer brands.[523] With Amplify, Twitter runs video highlights from major live broadcasts, with advertisers' names and messages playing before the clip.[524] In October 2013, Comcast announced that it had partnered with Twitter to implement its "See It" feature within the service, allowing posts promoting programs on selected NBCUniversal channels to contain direct links to TV Everywhere streaming to the program. On launch, the concept was limited to NBCUniversal channels and Xfinity cable television subscribers.
In an attempt to compete with Twitter's leadership in TV, Facebook introduced a number of features in 2013 to drive conversation about TV including hashtags, verified profiles and embeddable posts. It also opened up new data visualization APIs for TV news and other media outlets, enabling them to search for a word and see a firehose of public posts that mention it as well as show how many people mentioned a word in both public and private posts during a set time frame, with a demographic breakdown of the age, gender, and location of these people. In January 2014, Facebook announced a partnership with UK-based social TV analytics company SecondSync which saw the social network make its social TV available outside the company for the first time. Facebook struck the partnership to help marketers understand how people are using the social network to talk about topics such as TV.However, Twitter responded by acquiring SecondSync and Parisian social TV firm Mesagraph three months later. These acquisitions, as well as a partnership with research company Kantar (which it had been working with to develop a suite of analytics tools for the British TV industry since August 2013) strengthened Twitter's dominance of the "second screen" – TV viewers using tablets and smartphones to share their TV experience on social media. With the additional analytical tools, Twitter was able to improve the firm's offering to advertisers, allowing them to, for instance, only promote a tweet onto the timelines of users who were watching a certain program.
By February 2014, all four major U.S. TV networks had signed up to the Amplify program, bringing a variety of premium TV content onto the social platform in the form of in-tweet real-time video clips.In March 2014, ITV became the first major broadcaster in the UK to sign up to Twitter Amplify and Twitter introduced one-tap video playback across its mobile apps to further enhance the consumer experience.
In June 2014, Twitter acquired its Amplify partner in the U.S., SnappyTV.In Europe, Twitter's Amplify partner is London-based Grabyo, which has also struck numerous deals with broadcasters and rights holders to share video content across Facebook and Twitter.In July 2017 , Twitter announced that it would wind down SnappyTV as a separate company, and integrate its features into the Media Studio suite on Twitter.
Record tweets
Main article: List of most-retweeted tweets
A selfie orchestrated by 86th Academy Awards host Ellen DeGeneres during the March 2, 2014, broadcast was at the time the most retweeted image ever. DeGeneres said she wanted to pay homage to Meryl Streep's record 17 Oscar nominations by setting a new record with her, and invited other Oscar celebrities to join them. The resulting photo of twelve celebrities broke the previous retweet record within forty minutes, and was retweeted over 1.8 million times in the first hour. By the end of the ceremony it had been retweeted over 2 million times; less than 24 hours later, it had been retweeted over 2.8 million times. As of 18 March 2014, it has been retweeted over 3.4 million times.n May 9, 2017, Ellen's record was broken by Carter Wilkerson (@carterjwm) by collecting nearly 3.5 million retweets in a little over a month.
The most tweeted moment in the history of Twitter occurred on August 2, 2013; during a Japanese television airing of the Studio Ghibli film Castle in the Sky, fans simultaneously tweeted the word balse (バルス)—the incantation for a destruction spell used during its climax, after it was uttered in the film. There was a global peak of 143,199 tweets in one second, beating the previous record of 33,388.
The most discussed event in Twitter history occurred on October 24, 2015; the hashtag ("#ALDubEBTamangPanahon") for Tamang Panahon, a live special episode of the Filipino variety show Eat Bulaga! at the Philippine Arena, centering on its popular on-air couple AlDub, attracted 41 million tweets.The most-discussed sporting event in Twitter history was the 2014 FIFA World Cup semi-final between Brazil and Germany on July 8, 2014.
According to Guinness World Records, the fastest pace to a million followers was set by actor Robert Downey Jr. in 23 hours and 22 minutes in April 2014.This record was later broken by Caitlyn Jenner, who joined the site on June 1, 2015, and amassed a million followers in just 4 hours and 3 minutes.
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